UC
Ursula C
1 reviews | Active since Jun 2011
29 Jan 2020, 17:48
ABSA Home Loans - STRUCTURED TO IGNORE
One would think that when a client sends an email requesting their bond payment be increased, that ABSA Home Loans would respond...... think again! True to the total lack of service delivery that reigns within the ABSA walls, more than a week and two email requests have passed and still not a word from this establishment. With a slogan of being "structured around your needs" they really don't see fit to even acknowledge let alone structure anything.
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Absa's replyOfficial
30 Jan 2020, 10:52Dear Ursula Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically within the next hour . I look forward to being of service to you Daphne Le Grange
Absa's reply30 Jan 2020, 10:52
Official
Dear Ursula Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically within the next hour . I look forward to being of service to you Daphne Le Grange