ABSA Home Loans service sucks!
ABSA does not allow you access to internet or app banking if you only have a home loan with them (have to have a transactional account). Only way to get help is to phone a call centre that is completely useless. In the last two days, I have spent nearly 20 minutes, first jumping through the IVR hoops, which DOES NOT WORK, then waiting in vain for someone to answer. It costs me time and money on phone calls etc. And to this point my simple inquiry has not been answered.
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Replies (4)0
Replies (4)
Absa's replyOfficial
28 Jan 2020, 15:43Dear Arno
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply28 Jan 2020, 15:43
Official
Dear Arno
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
's updateReviewer Update
28 Jan 2020, 16:25 Rubish response, rubish service... this ABSA representitive just referred me back to the useless call centre that was the root of my complaint.
's update28 Jan 2020, 16:25
Reviewer Update
Rubish response, rubish service... this ABSA representitive just referred me back to the useless call centre that was the root of my complaint.
's updateReviewer Update
28 Jan 2020, 16:26Here is the response I refer to??????????
Dear Arno
We refer to your complaint forwarded to our office for assistance .
In order to have access to internet banking , a transactional account needs to be opened to cater for the banking fees.
The home loans account is not a transactional account and cannot be used as a primary account for internet banking.
If you require further information regarding your home loans account, please contact our home loans call center on *** for assistance
We do apologies for the inconvenience caused
Regards
Lebogang Mashiane
Specialist Case Manager: Resolve Complaints
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
Dear Arno
We refer to your complaint forwarded to our office for assistance .
In order to have access to internet banking , a transactional account needs to be opened to cater for the banking fees.
The home loans account is not a transactional account and cannot be used as a primary account for internet banking.
If you require further information regarding your home loans account, please contact our home loans call center on *** for assistance
We do apologies for the inconvenience caused
Regards
Lebogang Mashiane
Specialist Case Manager: Resolve Complaints
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
's update28 Jan 2020, 16:26
Reviewer Update
Here is the response I refer to??????????
Dear Arno
We refer to your complaint forwarded to our office for assistance .
In order to have access to internet banking , a transactional account needs to be opened to cater for the banking fees.
The home loans account is not a transactional account and cannot be used as a primary account for internet banking.
If you require further information regarding your home loans account, please contact our home loans call center on *** for assistance
We do apologies for the inconvenience caused
Regards
Lebogang Mashiane
Specialist Case Manager: Resolve Complaints
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
Dear Arno
We refer to your complaint forwarded to our office for assistance .
In order to have access to internet banking , a transactional account needs to be opened to cater for the banking fees.
The home loans account is not a transactional account and cannot be used as a primary account for internet banking.
If you require further information regarding your home loans account, please contact our home loans call center on *** for assistance
We do apologies for the inconvenience caused
Regards
Lebogang Mashiane
Specialist Case Manager: Resolve Complaints
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
Absa's replyOfficial
29 Jan 2020, 10:59Dear Arno
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology .
I will make contact with shorty to assist you.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology .
I will make contact with shorty to assist you.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply29 Jan 2020, 10:59
Official
Dear Arno
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology .
I will make contact with shorty to assist you.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology .
I will make contact with shorty to assist you.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management