Absa Home Loans – Poor Service & Incorrect Information

I contacted Absa Home Loans to move my debit order from the 15th to the last day of the month, as my salary date has changed. The consultant (Tumi) agreed. She then incorrectly told me that a pro-rata amount would be charged every month until the end of my loan, which is misleading and inaccurate. To make matters worse, the debit date was never updated on the system. This is unacceptable. I expect the debit date to be corrected immediately and a clear explanation of why false information was provided.