Absa Home loans poor service

I app**** to Absa for a home loan . On the 11/02/2025 i contacted the home loans dept requesting to withdraw my application. The consultant reassured me that my application was withdrawn. Later around 10am i contacted home loans dept again requesting confirmation that my application was withdrawn. I was told by Vishan that it was withdrawn . He told me that he will request that his supervisor Richard send me confirmation. It will take appr. 3 to 4 hours. At 3pm I called again and this time i was told that my application was not withdrawn. I insisted to speak to Richard. Apparently Richard was not available.