Absa home loans pathetic service to customers

I logged a claim no: *** whereby there was water that was leaking from the roof and my geaser was tripping current. I'm still having a problem of the geaser that is still tripping current even after the electrician came and did the inspection. I was promised to get a feedback but nothing was done and after that the Assessor came to assess the damage in my house up until today I'm still waiting for the feedback of when are they coming to fix here. I'm left with damages and a geaser that is not functioning but I have been paying the insurance. I don't know what to do anymore because you are quiet and you not saying anything about the claim. All the time I have to request for you to call me . Is this the way you operate? You don't tell me or update me. Now I'm stuck with a geaser that is faulty.