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Tarita Pacé
1 reviews | Active since Oct 2021
23 Nov 2022, 15:47
Absa Home Loans PATHETIC SERVICE
We struggled about a month to set our interest rate on our home loan, vecause of Absa's poor service, and I got a very confusing call from a lady in Absa collections department.
Firstly she told me THAT WE ARE IN ARREARS WITH R####, how on earth did that happen? The fixed rate was set on 9 November and today is 23 November? This does NOT make any sense.
THEN she told me our new amount, which is more than the R###$ that we signed for, and besides THAT the debit order approval amount that I got from Capitec today is for R###. WAY less than any of these 2 amounts????
Something is very wrong somewhere and this makes me extremely uncomfortable. ABSA I NEED THIS TO BE SORTED OUT WITHOUT ANY MORE ISSUES
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Replies (3)
Absa's replyOfficial
24 Nov 2022, 12:16Dear Tarita
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***5.
Kind regards,
Vanessa Crowe
Group Customer Care
Absa's reply24 Nov 2022, 12:16
Official
Dear Tarita
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***5.
Kind regards,
Vanessa Crowe
Group Customer Care
TP
Tarita Pacé's updateReviewer Update
26 Nov 2022, 12:27Up to date NOTHING happened. I am flabbergasted that your clients get this kind of treatment. Sad story
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Tarita Pacé's update26 Nov 2022, 12:27
Reviewer Update
Up to date NOTHING happened. I am flabbergasted that your clients get this kind of treatment. Sad story
Absa's replyOfficial
28 Nov 2022, 11:33Dear Tarita
As per my acknowledgement of the complaint emailed to you, I did advise you that I will provide you with feedback by the end of the day 29 Nov '22 which is tomorrow, however, will follow up today for urgent feedback.
Kind regards,
Vanessa Crowe
Group Customer Care
Absa's reply28 Nov 2022, 11:33
Official
Dear Tarita
As per my acknowledgement of the complaint emailed to you, I did advise you that I will provide you with feedback by the end of the day 29 Nov '22 which is tomorrow, however, will follow up today for urgent feedback.
Kind regards,
Vanessa Crowe
Group Customer Care