TP
Tarita Pacé
1 reviews | Active since Oct 2021
27 Oct 2021, 09:18
Absa Home Loans Pathetic Service
On 28/9 I sent an email regarding our home loan. I got a response on 30/9 on which I sent forms back on 4 October. This was followed up by emails from me on : 4/10, 6/10, 11/10, 14/10, 19/10 AND 22/10. On 26/10 I phoned in out of pure desperation since I get NO RESPONSE WHATSOEVER!!!!I was on the phone for 16 minutes, then another consultant said she will phone me back in a few minutes. Still NOTHING I am a new client and I cannot seem Yael dealing with a useless unreliable bank that cannot render a basic service!!!!
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Absa's replyOfficial
27 Oct 2021, 11:25Dear Tarita Pacé Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***2. Kind regards,Rezona Louw Group Customer Care
Absa's reply27 Oct 2021, 11:25
Official
Dear Tarita Pacé Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***2. Kind regards,Rezona Louw Group Customer Care