ABSA Home loans - No service and **************

I have been having the worse time in my life in the last month or 2, I have contacted ABSA and asked for a reduction on my bond, awesome it was done, then I work out my finances and realize that at the end of the 6 months this might not work as I don't think that I might be able to make my full payments and it hits me like a ton of bricks. I then start stressing like you will not believe, I go back to the ABSA site to see if I can contact someone, then I see that you can leave a message for someone to call you and I send an email, I dont get a call, I get a message asking what I want help with? I mean seriously, if you only give me limited options then I can only give you limited answers, I then go ok, I am not going to get anywhere with ABSA and then I see testimonials about how people missed their payments and ABSA was just a call away, actually all the reviews say ABSA called them, well no joy from the call centre, I am told you dont make the payments you go into arrears there is nothing they can do, so again I think these testimonials are ****, I decide let me go to a branch and see if they will help, I go to the branch in Pinetown on Saturday, no one can see my home loan information on the system, never mind the fact that you can walk around and do what you want at the bank as there is no one to welcome you to the bank or ask if they can assist you, there is 1 indian lady that is trying to help each and every person that is walking in, well let me tell you, I ask to speak to the manager Linda but she is so busy with her personal life she cannot help me, she has to wait to help someone that needs to do telephone banking that is sitting in a customer service queue, she had enough time to call someone to let them know she was now available on a different number, she went through her phone, but no help for a client like me, think that race plays a big part as when I spoke to someone else at the branch they told me she will never help you,. So my question is ABSA, I am Indian am I still regarded as a client or not? Are your testimonials real or ****? Does my race play a part when I go into a branch and want help? then please start employing more Indian people so they can help your Indian clients as your white managers don't want to. You call center calls me when I answer, they drop the phone, when I call in I get told off on the phone, so when I miss an installment you will want to take away my house and the only roof over my family heads but when I ask for help I am ignored, maybe cos I don't have a R10 million house or because I am Indian, please let me know which one it is please as I really need assistance.