ABSA HOME LOANS INSURANCE - IF YOU CLAIM WE MAY ASSIST BUT IT WILL PROBABLY BE TOO LATE

Absa home loan division and the way they handle insurance claims. My first experience and if I can help it my last. All you get is the generic "your case has been forwarded to a consultant". The people who has to assess is quick, but should they require further instruction, do not hold your breath. Big companies implement all sorts of automated systems seemingly to be able to provide better service. Sadly service has only gotten worse and it has never been more difficult to engage with them. I'll support my local small business as far as possible over big companies. They are not perfect, but at least you can speak to someone and you are spared the empty promise of good service and the generic email.