Absa Home Loans - Incompetence and lack of comms - 120 days to process 1 Application

To put it mildly, every time you interact with Absa Home Loans, you are guaranteed to have a mishap, no communication when required, despite emails and follow-up calls put on Hold for half an hour or just gross incompetence.

1) 24 Feb 2020 - Application Date All documents provided to Ayesha Omer - Manager Vishan Surajpa 2) 20 March 2020 - 4 weeks after application only 1st captured by Ayesha on the system after 4 follow-ups - Aloof response and no apologies 3) 24 March 2020 - Application approved in-principle - Sigh of relief, maybe there is hope 4) 1 April 2020 - Email Follow-up sent to Ayesha Omer and Lesedi Molefe during COVID-19 Lockdown - No Response to an official customer email for 3 months - Bad service - Absa staff have apocalyptic fears of contracting COVID-19 from customers even via email? Who is monitoring the CRM workflow? 5) 9 June 2020 - Valuation appointment arranged contacting next of kin despite contact details being provided - Surprised 6) 12 June 2020 - Valuation received and assessment completed - No communication 7) 12 to 19 June 2020 - No communication 8) 19 June 2020 =- Application cancelled - No communication 9) 29 June 2020 - Enquiry of the status of the application - "Eh... sir, it says that the application has been withdrawn, it took long" - It took too long to do what? - "Sir, Hold on. let me put you through, you said you spoke to Ayesha?" - Me, "Yes" - "You're going through to half an hour of Hold Music"

"Thank you for calling Absa, your call will not be responded to"

Bottom line, Absa has an opportunity to attract stable NII from clients like me who have credit scores above 99% of people on their book, but the service is worse than a loan shark.

Where are the Execs? Who is monitoring this revenue generating process?