LM
Lekgowa M
1 reviews | Active since Jul 2021
04 Nov 2021, 09:10
ABSA Home loans Incompetence
I am quite dissapointed with ABSA Homeloans. I changed my bank account and informed them in advance so they could debit the new account in September and they confirmed that my banking details were updated. I followed up on the Debicheck mandate before my instalment date and they confirmed all was in order. They only debited my account 4 days after the instalment due date after I followed up. They have now sent erroneously sent two debit orders this month. My account is in overdraft and they informed me it will take 5 days to fix the error. I am now in a position where I might not be able to honour my other debits because of their incompetence. I have paid all my instalments on time every month and my account is up to date, yet I am subject to errors and placed in a position where I have to constantly follow up with a financial institution of their size.
Helpful (0)
Replies (8)0
Replies (8)
Absa's replyOfficial
04 Nov 2021, 11:42Dear Lekgowa Malebana Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***0. Kind regards,Rezona Louw Group Customer Care
Absa's reply04 Nov 2021, 11:42
Official
Dear Lekgowa Malebana Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***0. Kind regards,Rezona Louw Group Customer Care
LM
Lekgowa M's updateReviewer Update
04 Nov 2021, 12:39What recourse do I have? I have already incurred an overdrawn fee due to this error. My bank will note this debit as unpaid against my profile as I do not have funds to honour this error. This will effectively affect my credit score, how will you rectify all of this?
LM
Lekgowa M's update04 Nov 2021, 12:39
Reviewer Update
What recourse do I have? I have already incurred an overdrawn fee due to this error. My bank will note this debit as unpaid against my profile as I do not have funds to honour this error. This will effectively affect my credit score, how will you rectify all of this?
LM
Lekgowa M's updateReviewer Update
04 Nov 2021, 12:43How does it take two days to respond to my complaint when my account is overdrawn now because of your error. I have debit orders coming into that account that I can not pay because of your error
LM
Lekgowa M's update04 Nov 2021, 12:43
Reviewer Update
How does it take two days to respond to my complaint when my account is overdrawn now because of your error. I have debit orders coming into that account that I can not pay because of your error
Absa's replyOfficial
04 Nov 2021, 16:21 Dear Lekgowa Malebana Thank you for your posting.
Our office will provide you with feedback as soon as our investigation are concluded.
Kind regards,Rezona Louw Group Customer Care
Our office will provide you with feedback as soon as our investigation are concluded.
Kind regards,Rezona Louw Group Customer Care
Absa's reply04 Nov 2021, 16:21
Official
Dear Lekgowa Malebana Thank you for your posting.
Our office will provide you with feedback as soon as our investigation are concluded.
Kind regards,Rezona Louw Group Customer Care
Our office will provide you with feedback as soon as our investigation are concluded.
Kind regards,Rezona Louw Group Customer Care
LM
Lekgowa M's updateReviewer Update
05 Nov 2021, 09:14I am honestly defeated, I asked the debit order erroneously sent to my account to be reversed, not for funds to be deposited into my account. Kindly fix all of this, this is grossly unfair on me as a good customer. I have incurred an Excess Item fee for two days already because of all of this. Not only did I incur charges for your errors, now all of this will reflect on my credit profile
LM
Lekgowa M's update05 Nov 2021, 09:14
Reviewer Update
I am honestly defeated, I asked the debit order erroneously sent to my account to be reversed, not for funds to be deposited into my account. Kindly fix all of this, this is grossly unfair on me as a good customer. I have incurred an Excess Item fee for two days already because of all of this. Not only did I incur charges for your errors, now all of this will reflect on my credit profile
Absa's replyOfficial
05 Nov 2021, 12:19 Dear Lekgowa Malebana Thank you for your posting.
Our office will provide you with feedback as soon as our investigation are concluded.
Kind regards,Rezona Louw Group Customer Care
Our office will provide you with feedback as soon as our investigation are concluded.
Kind regards,Rezona Louw Group Customer Care
Absa's reply05 Nov 2021, 12:19
Official
Dear Lekgowa Malebana Thank you for your posting.
Our office will provide you with feedback as soon as our investigation are concluded.
Kind regards,Rezona Louw Group Customer Care
Our office will provide you with feedback as soon as our investigation are concluded.
Kind regards,Rezona Louw Group Customer Care
LM
Lekgowa M's updateReviewer Update
11 Nov 2021, 09:13Kindly call me so I can help resolve this, you have now refunded me R7800 x 2, which is not due to me. I asked to be called so I can help resolve this, but you keep refunding monies not due to me without calling me
LM
Lekgowa M's update11 Nov 2021, 09:13
Reviewer Update
Kindly call me so I can help resolve this, you have now refunded me R7800 x 2, which is not due to me. I asked to be called so I can help resolve this, but you keep refunding monies not due to me without calling me
Absa's replyOfficial
11 Nov 2021, 13:15Dear Lekgowa Malebana Thank you for your posting.
The matter has been referred to our Home Loans department to urgently make contact with you.
Kind regards,Rezona Louw Group Customer Care
The matter has been referred to our Home Loans department to urgently make contact with you.
Kind regards,Rezona Louw Group Customer Care
Absa's reply11 Nov 2021, 13:15
Official
Dear Lekgowa Malebana Thank you for your posting.
The matter has been referred to our Home Loans department to urgently make contact with you.
Kind regards,Rezona Louw Group Customer Care
The matter has been referred to our Home Loans department to urgently make contact with you.
Kind regards,Rezona Louw Group Customer Care