ABSA Home Loans - Empty Promises

<p>Good day</p> <p> </p> <p>It is with great sadness that I have to complain again about the service I received and promises that was not kept.</p> <p>Please see communication attached regarding the issue raised about a year ago.</p> <p> </p> <p>After first issue was resolved I was told that I have 10 years to pay off the amount interest free and with no set agreement on the monthly instalment. I then communicated that I will pay R500 to the account every month, however paid more than what I agreed to.</p> <p> </p> <p>My issue is that as reflected below the current balance is R50155 which is incorrect informations as the current balance is about R37000 at this stage.</p> <p>There is a monthly instalment of R3245 which is incorrect as this was never the agreement, the monthly instalment should reflect R0.00. Please feel free to pull the calls from your side and listen to what was discussed.</p> <p> </p> <p>I have phoned Absa Home Loans and was send from pillar to post and no one could assist me. The one consultant told me that there is nothing that Absa can do and the below inaccurate information will be used if I apply for any credit and that is how it is.</p> <p> </p> <p>All I am asking is this can now finally be corrected. I have done my part by informing you that I will pay the money and that there is no need to write it off as bad debt and I have been making monthly payments to Absa.</p> <p> </p> <p>I am pleading with you Absa to please resolve this for me.</p>