ABSA HOME LOANS -DEPLORABLE CUSTOMER SERVICE

We app**** for a re-advancement on our home loan on 15th September 2015 - it is now 8 weeks since we app****. We were allocated Home Loan advisor in Pretoria! (We LIVE IN CAPE TOWN) who promptly disappeared 2 weeks. I had to spend hours on the phone to ABSA home loans trying to find out WHO would handle our application only to be told that no-one knew! this was 6 weeks from application! We were then allocated ANOTHER advisor in PTA - who advised extra documentation was needed. By now our Accountant took over the whole debacle with the Home Loans Western Cape division who asked for all the correspondence that took place over the past 7 weeks (we are into the 8th week now, almost 9th!). They promised to look over all the correspondence and get back to us within 5 days. 8 days later I asked if they were going to bother to respond. They came back and advised that the advancement would go through but they need some documentation from us. This was 3 days ago - NO WORD from ABSA since! BAD BUSINESS PRACTICE ABSA - YOUR CUSTOMER SERVICE IS DEPLORABLE! Do not get some customer service agent to call me! I feel that ABSA do not deserve to earn the interest our home loan - another Bank does.