TM
Tshepo M
1 reviews | Active since Oct 2015
15 Jul 2021, 19:01
ABSA Home-loans debits on wrong date of the 15th instead of the 25th while the correct date was signed for at the bank in may already for a debit order change
To whom it may concern,
Absa Home loans is so disappointing and utterly nonsense customer services. My husband and I changed banking details and debit change for our debit order for Home Loan account number ***. We signed that premiums be debited on the 25th of each month, today is the 15th and my FNB account was debited. IT IS 10 DAYS EARLIER, what would have happened if I had NO MONEY today? My husbands stop order also went through today the 15th July, SO WE BOTH PAID R4 500.00 today total of R9 000.00 to our bond account. This is just an inconvenience and very frustrating that you can’t follow instructions thoroughly. I need assurance that on the 25th July 2021, my FNB account WILL NOT BE DEBITED AGAIN, and THAT NEXT DEBIT ORDER DATE WILL BE 25th August 2021.
Your urgent response is required
Very angry client
TJ & GS MENU ***
Helpful (0)
Replies (2)0
Replies (2)TM
Tshepo M's updateReviewer Update
16 Jul 2021, 11:20this is so not acceptable coming from absa. the instruction was clear and simple that the debit order be done on the 25th and not the 15th of the month. now we have 9000 that was paid to the bond account. why dont people listen and do what they want with your account? i want this matter resolved and no debit on the 25th of july but the 25th of august. can someone senior from absa home loans call me please
TM
Tshepo M's update16 Jul 2021, 11:20
Reviewer Update
this is so not acceptable coming from absa. the instruction was clear and simple that the debit order be done on the 25th and not the 15th of the month. now we have 9000 that was paid to the bond account. why dont people listen and do what they want with your account? i want this matter resolved and no debit on the 25th of july but the 25th of august. can someone senior from absa home loans call me please
TM
Dear Customer This is an automatic acknowledgement that we have received your request. The reference number for this case is C-***2. Due to the Covid-19 pandemic gripping our nation, Absa bank fully recognizes the impact experienced by all our valued clients and is committed to maintaining our ongoing service to our clients. We have implemented precautionary measures to protect our staff, which includes significantly reducing operations to assist in efforts to contain the spread of Covid-19. Whilst we are doing everything within our means to ensure there is no interruption to business operations, please expect slight delays in some services provided by Absa. We apologize for any inconvenience caused and we appreciate your continued support and co-operation. Absa wishes you as well as your family good health and safety. Kind regards Absa Customer Care
Tshepo M's updateReviewer Update
17 Jul 2021, 13:00dear absa homeloans. i dont understand wy you saying you didnt receive a ****ing instruction to put a debit order in place. let me tell you what the **** i think happened here. the debit order magically activated itself. please look at the mail from 2 of your agent who cant even do a simple investigation on this matter. we are ****ing paying money into this ****ing bond and people just want to do their own ****ing thin in our accounts. once a payment doesnt go through the first ****ing thing you do is ****ing list a person forgetting that you are the one that is ****ing at fault. this must be ****ing fixed immediately. no debit on the 25th of july. another one of your agents, nthabiseng sent an email saying she will get back to us on the 21st july. ****ing hell. see below emails.
Dear Tshepo
I will be facilitating your case. Please use the following reference number C-***2. This confirms that an incident has been logged and I will update you on 21 July 2021. My email address is *** or you can reach me on *** if you need any further details.
Regards
Nthabiseng Sibande
Specialist Case Manager
Customer Value Management
T +***0
F +***8
E ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
--------------- Original Message ---------------
From:
Sent: 2021/07/15 7:12 PM
To: ***
Subject: Re: C-***2 Absa has a new 2 star review ref:_00D1r1GluM._5005q1lMWW:ref
Dear Tshepo
I will be facilitating your case. Please use the following reference number C-***2. This confirms that an incident has been logged and I will update you on 21 July 2021. My email address is *** or you can reach me on *** if you need any further details.
Regards
Nthabiseng Sibande
Specialist Case Manager
Customer Value Management
T +***0
F +***8
E ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
--------------- Original Message ---------------
From:
Sent: 2021/07/15 7:12 PM
To: ***
Subject: Re: C-***2 Absa has a new 2 star review ref:_00D1r1GluM._5005q1lMWW:ref
Dear Customer This is an automatic acknowledgement that we have received your request. The reference number for this case is C-***2. Due to the Covid-19 pandemic gripping our nation, Absa bank fully recognizes the impact experienced by all our valued clients and is committed to maintaining our ongoing service to our clients. We have implemented precautionary measures to protect our staff, which includes significantly reducing operations to assist in efforts to contain the spread of Covid-19. Whilst we are doing everything within our means to ensure there is no interruption to business operations, please expect slight delays in some services provided by Absa. We apologize for any inconvenience caused and we appreciate your continued support and co-operation. Absa wishes you as well as your family good health and safety. Kind regards Absa Customer Care
Dear Given Menu
Thank you for your email.
We sincerely apologise for the delay in responding to your email.
We are currently experiencing extremely high email volumes and we apologise for any inconvenience due to this.
Please be advised that we have not received a request for a debit order to be changed via our channel. kindly note that the next debit order is effective on 2021/08/15.
However if you still intend to change the debit order date kindly find the attached form to be completed by both and resend after the 25/07/2021 in order for a new debit order date to be effective on the 25/08/2021.
This case will be closed with the response of this email; a related case will open once you reply to this mail.
If you require further assistance, please contact us on ***or email us again at ***
Kind Regards
Lerato Ditsoane
Consultant: E-mail Services
Absa Contact Centre
www.absa.co.za
--------------- Original Message ---------------
From: Given Menu [***]
Sent: 2021/07/15 6:26 PM
To: ***; ***; ***
Cc: ***; ***
Subject: [Confidential] Homeloan Account - ABSAHL*******812
To whom it may concern, Absa Home loans is so disappointing and utterly nonsense customer services. My husband and I changed banking details and debit change for our debit order for Home Loan account number *******812. We signed that premiums be debited on the 25th of each month, today is the 15th and my FNB account was debited. IT IS 10 DAYS EARLIER, what would have happened if I had NO MONEY today? My husband stop order also went through today the 15th July, SO WE BOTH PAID R4 500.00 today total of R9 000.00 to our bond account. This is just an inconvenience and very frustrating that you can’t follow instructions thoroughly. I need assurance that on the 25th July 2021, my FNB account WILL NOT BE DEBITED AGAIN, and THAT NEXT DEBIT ORDER DATE WILL BE 25th August 2021. Your urgent response is required Very angry clientTJ & GS MENU***
Thank you for your email.
We sincerely apologise for the delay in responding to your email.
We are currently experiencing extremely high email volumes and we apologise for any inconvenience due to this.
Please be advised that we have not received a request for a debit order to be changed via our channel. kindly note that the next debit order is effective on 2021/08/15.
However if you still intend to change the debit order date kindly find the attached form to be completed by both and resend after the 25/07/2021 in order for a new debit order date to be effective on the 25/08/2021.
This case will be closed with the response of this email; a related case will open once you reply to this mail.
If you require further assistance, please contact us on ***or email us again at ***
Kind Regards
Lerato Ditsoane
Consultant: E-mail Services
Absa Contact Centre
www.absa.co.za
--------------- Original Message ---------------
From: Given Menu [***]
Sent: 2021/07/15 6:26 PM
To: ***; ***; ***
Cc: ***; ***
Subject: [Confidential] Homeloan Account - ABSAHL*******812
To whom it may concern, Absa Home loans is so disappointing and utterly nonsense customer services. My husband and I changed banking details and debit change for our debit order for Home Loan account number *******812. We signed that premiums be debited on the 25th of each month, today is the 15th and my FNB account was debited. IT IS 10 DAYS EARLIER, what would have happened if I had NO MONEY today? My husband stop order also went through today the 15th July, SO WE BOTH PAID R4 500.00 today total of R9 000.00 to our bond account. This is just an inconvenience and very frustrating that you can’t follow instructions thoroughly. I need assurance that on the 25th July 2021, my FNB account WILL NOT BE DEBITED AGAIN, and THAT NEXT DEBIT ORDER DATE WILL BE 25th August 2021. Your urgent response is required Very angry clientTJ & GS MENU***
TM
Tshepo M's update17 Jul 2021, 13:00
Reviewer Update
dear absa homeloans. i dont understand wy you saying you didnt receive a ****ing instruction to put a debit order in place. let me tell you what the **** i think happened here. the debit order magically activated itself. please look at the mail from 2 of your agent who cant even do a simple investigation on this matter. we are ****ing paying money into this ****ing bond and people just want to do their own ****ing thin in our accounts. once a payment doesnt go through the first ****ing thing you do is ****ing list a person forgetting that you are the one that is ****ing at fault. this must be ****ing fixed immediately. no debit on the 25th of july. another one of your agents, nthabiseng sent an email saying she will get back to us on the 21st july. ****ing hell. see below emails.
Dear Tshepo
I will be facilitating your case. Please use the following reference number C-***2. This confirms that an incident has been logged and I will update you on 21 July 2021. My email address is *** or you can reach me on *** if you need any further details.
Regards
Nthabiseng Sibande
Specialist Case Manager
Customer Value Management
T +***0
F +***8
E ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
--------------- Original Message ---------------
From:
Sent: 2021/07/15 7:12 PM
To: ***
Subject: Re: C-***2 Absa has a new 2 star review ref:_00D1r1GluM._5005q1lMWW:ref
Dear Tshepo
I will be facilitating your case. Please use the following reference number C-***2. This confirms that an incident has been logged and I will update you on 21 July 2021. My email address is *** or you can reach me on *** if you need any further details.
Regards
Nthabiseng Sibande
Specialist Case Manager
Customer Value Management
T +***0
F +***8
E ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
--------------- Original Message ---------------
From:
Sent: 2021/07/15 7:12 PM
To: ***
Subject: Re: C-***2 Absa has a new 2 star review ref:_00D1r1GluM._5005q1lMWW:ref
Dear Customer This is an automatic acknowledgement that we have received your request. The reference number for this case is C-***2. Due to the Covid-19 pandemic gripping our nation, Absa bank fully recognizes the impact experienced by all our valued clients and is committed to maintaining our ongoing service to our clients. We have implemented precautionary measures to protect our staff, which includes significantly reducing operations to assist in efforts to contain the spread of Covid-19. Whilst we are doing everything within our means to ensure there is no interruption to business operations, please expect slight delays in some services provided by Absa. We apologize for any inconvenience caused and we appreciate your continued support and co-operation. Absa wishes you as well as your family good health and safety. Kind regards Absa Customer Care
Dear Given Menu
Thank you for your email.
We sincerely apologise for the delay in responding to your email.
We are currently experiencing extremely high email volumes and we apologise for any inconvenience due to this.
Please be advised that we have not received a request for a debit order to be changed via our channel. kindly note that the next debit order is effective on 2021/08/15.
However if you still intend to change the debit order date kindly find the attached form to be completed by both and resend after the 25/07/2021 in order for a new debit order date to be effective on the 25/08/2021.
This case will be closed with the response of this email; a related case will open once you reply to this mail.
If you require further assistance, please contact us on ***or email us again at ***
Kind Regards
Lerato Ditsoane
Consultant: E-mail Services
Absa Contact Centre
www.absa.co.za
--------------- Original Message ---------------
From: Given Menu [***]
Sent: 2021/07/15 6:26 PM
To: ***; ***; ***
Cc: ***; ***
Subject: [Confidential] Homeloan Account - ABSAHL*******812
To whom it may concern, Absa Home loans is so disappointing and utterly nonsense customer services. My husband and I changed banking details and debit change for our debit order for Home Loan account number *******812. We signed that premiums be debited on the 25th of each month, today is the 15th and my FNB account was debited. IT IS 10 DAYS EARLIER, what would have happened if I had NO MONEY today? My husband stop order also went through today the 15th July, SO WE BOTH PAID R4 500.00 today total of R9 000.00 to our bond account. This is just an inconvenience and very frustrating that you can’t follow instructions thoroughly. I need assurance that on the 25th July 2021, my FNB account WILL NOT BE DEBITED AGAIN, and THAT NEXT DEBIT ORDER DATE WILL BE 25th August 2021. Your urgent response is required Very angry clientTJ & GS MENU***
Thank you for your email.
We sincerely apologise for the delay in responding to your email.
We are currently experiencing extremely high email volumes and we apologise for any inconvenience due to this.
Please be advised that we have not received a request for a debit order to be changed via our channel. kindly note that the next debit order is effective on 2021/08/15.
However if you still intend to change the debit order date kindly find the attached form to be completed by both and resend after the 25/07/2021 in order for a new debit order date to be effective on the 25/08/2021.
This case will be closed with the response of this email; a related case will open once you reply to this mail.
If you require further assistance, please contact us on ***or email us again at ***
Kind Regards
Lerato Ditsoane
Consultant: E-mail Services
Absa Contact Centre
www.absa.co.za
--------------- Original Message ---------------
From: Given Menu [***]
Sent: 2021/07/15 6:26 PM
To: ***; ***; ***
Cc: ***; ***
Subject: [Confidential] Homeloan Account - ABSAHL*******812
To whom it may concern, Absa Home loans is so disappointing and utterly nonsense customer services. My husband and I changed banking details and debit change for our debit order for Home Loan account number *******812. We signed that premiums be debited on the 25th of each month, today is the 15th and my FNB account was debited. IT IS 10 DAYS EARLIER, what would have happened if I had NO MONEY today? My husband stop order also went through today the 15th July, SO WE BOTH PAID R4 500.00 today total of R9 000.00 to our bond account. This is just an inconvenience and very frustrating that you can’t follow instructions thoroughly. I need assurance that on the 25th July 2021, my FNB account WILL NOT BE DEBITED AGAIN, and THAT NEXT DEBIT ORDER DATE WILL BE 25th August 2021. Your urgent response is required Very angry clientTJ & GS MENU***