Absa Home Loans & Collections

It is with a heavy heart that I share this experience about ABSA. I am in the process of selling a unit bonded with them. I started this process last year July (2024). Struggled to get a buyer but eventually did around January 2025. Long story short, the process progressed to Lodgment and was on preparation on the 30th of July 2025, the transferring attorney advised that registration should happen in a day or two, meaning that on the 1st or 2nd of August 2025. The transferring attorney also mentioned that they were awaiting on the Bond cancellation Attorney to obtain their proceed to register.

The property was not registered as the 5 days of holding off had lapsed. I then contacted ABSA home loans on the 13th of August in an effort to establish what the issue was considering that there are financial constraints with the process taking so long. This is after I was informed that re-lodging had to be done again at the deeds office.

The call center agent said I should log a complaint with action line (ABSA complaints center), the person indicated that it is their collections department that did not provide the Bond cancellation attorney with the Agreement of Debt. I proceeded to lodge the compliant accordingly on the 13th of August 2025. The email stated that "a consultant will contact you within 8 business hours". To date, this call never came through, instead; I received an email on the 14th of August stating that feedback will be provided in 3-5 days and that I should be the one calling.

Because someone at ABSA did not do their job we are paying the price: The buyer requested early occupation. Had the registration gone through on the 1st/2nd August he wouldn't have had to pay rent for the month. I am still paying for the bond because someone did not do their work. The agent is still awaiting their commission for a very long time. What's even disturbing is that no one has even bothered to give me even a 2-minute call as they had said on their email. That time I have another bond with ABSA. I worked for ABSA 9 years and never thought I would ever experience such bad service. I am with a different bank now and I still opted to leave the 2 bonds with ABSA and other business/products. It seems I will need to move all my business to my current employer now; my loyalty is evidently misplaced. ABSA managed to disappoint me, I never thought I'd see the day