LB
Lara B
1 reviews | Active since Mar 2009
03 Aug 2022, 15:30
ABSA Home Loans Call Center is useless
It took over 30 minutes on the phone, after being on hold for ages prior to that, to have the Home Loans agent sort out my simple query. The agent was slow, and incredible inefficient.
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Replies (2)0
Replies (2)
Absa's replyOfficial
04 Aug 2022, 07:43Dear Lara Bonetto Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4. Kind regards,Group Customer CareRezona Louw
Absa's reply04 Aug 2022, 07:43
Official
Dear Lara Bonetto Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4. Kind regards,Group Customer CareRezona Louw
Absa's replyOfficial
10 Aug 2022, 10:00Dear Ms Lara Bonetto
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused and the poor service you received from our home loans call center.
The reference number for your complaint is C-***4.
Kindly advised if your query has been resolved, if not please provide our office with more details of your query by close of business 10 August 2022, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused and the poor service you received from our home loans call center.
The reference number for your complaint is C-***4.
Kindly advised if your query has been resolved, if not please provide our office with more details of your query by close of business 10 August 2022, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
Absa's reply10 Aug 2022, 10:00
Official
Dear Ms Lara Bonetto
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused and the poor service you received from our home loans call center.
The reference number for your complaint is C-***4.
Kindly advised if your query has been resolved, if not please provide our office with more details of your query by close of business 10 August 2022, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused and the poor service you received from our home loans call center.
The reference number for your complaint is C-***4.
Kindly advised if your query has been resolved, if not please provide our office with more details of your query by close of business 10 August 2022, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care