JD
Jonathan D
1 reviews | Active since Jan 2020
29 Jan 2020, 16:13
ABSA Home loans
ABSA home loans contact centre has the worst customer service I've experienced. On the 29th January I was kept holding online for over 50 minutes and then cut off. The consultants were impetient and gave contradicting information on a mere debit order enquiry. Very disappointing. Jonathan
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Replies (2)
Absa's replyOfficial
30 Jan 2020, 09:42Dear Jonathan,, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply30 Jan 2020, 09:42
Official
Dear Jonathan,, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
JD
Jonathan D's updateReviewer Update
04 Feb 2020, 10:39Hi Busani Hlungwane, after I sent you all the information you asked, you said you'll return to me by no later than 3rd February 2020, today is 4th February 2020 and I'm yet to hear from you.
JD
Jonathan D's update04 Feb 2020, 10:39
Reviewer Update
Hi Busani Hlungwane, after I sent you all the information you asked, you said you'll return to me by no later than 3rd February 2020, today is 4th February 2020 and I'm yet to hear from you.