PR
Patrick R

1 reviews | Active since Oct 2017

10 Jan 2023, 09:20

ABSA home loans bad service

Normally ABSA home loans take the debit order from my account on the 1st of each month, but now in January 2023 ABSA took the debit order on the 5th of the month because of an ABSA computer problem. It was a problem on ABSA's side and now ABSA are sending me sms for not paying my account and today it's the 10th of the month and the payment is still not showing on their side. This will look bad on my side now for not paying even if it was ABSA's fault. Not happy with the service and will not do business with ABSA again. Never happen on my Standard Bank home loans.

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Replies (1)
Absa
Absa's reply10 Jan 2023, 12:12
Official
Dear Patrick Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***8. RegardsPravesh BejayCustomer Value Management