ABSA home loans and ABSA life disappointment

Absa added an extra policy onto my bond. We could not initially cancel for the first month as the bond was not active. I spent 2 months thereafter trying to cancel it to absolutely no help from absa. Eventually I got a cancellation email, but when asked for the absa life department to forward said cancellation email to the home loans department in order to remove the extra provision from my bond they did not do so. Eventually one of the agents we spoke to over the phone said it was an internal issue. They claimed that they resolved the issue and that it was cancelled on their side. The week my debit order for my bond was meant to go off it simply did not. I had to do it manually. Now this month I can see that the provision has once again been added from absa life and their email service is shocking. Their interpersonal communications are the worst I have seen out of any company I have ever worked with, and if this is the customer service I will be far better off with any other bank. I have spent hours upon hours emailing and phoning back and forth between the home loans and the absa life department and neither are ever able to help me. If this is not resolved within the next week I will not be using absa. It has given me the worst banking experience have ever experienced. On top of it I have complained 3 times consistently and there has never been any resolution or actual explanation as to why any of this has happened. To clarify, i received the cancellation email (that took a month and a half to get) from absa life on the 12th of April 2025. It is now the 13th of June 2025.