1 reviews | Active since Aug 2016
Absa Home Loans
If there were an option for a no star I would have selected that. I emailed Absa hime loans on 28 Feb 23 with a request to forward me a copy of the title deed to my property. They rep**** with a reference number and that one of their agents would contact me. I subsequently emailed them again about a week later and was again sent the same computer generated response. I emailed them a third time and also the same story. I have now had it with Absa. Service delivery is worse than our countrys government departments. No, gov deptmnts are actually doing something. Absa service delivery is non existent. I only asked for a copy of my title deed...not for a Million Rand loan. Just a copy. Something which should havr taken 5mins has now taken 3weeks. Shame on you Absa. You are very quick to take our service fees but you suck at looking after your clients. I would not recommend you to anyone I know. I am so glad that I only have my homeloan with you and no other accounts. You suck.
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3 Kind regards,Group Customer Care
Vanessa Crowe
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3 Kind regards,Group Customer Care
Vanessa Crowe
