ABSA Home Loans

ABSA Home Loans deducted R15800 from my account with out me giving Absa the authorization to go ahead and deduct. Now that i ask them to refund me they tell me that they can only refund R8000 . Yes i am behind on my bond (R15000) but i recently started a new job and i have been paying my bond in full. I also offered to pay an additional amount but Absa Home Loans wont accept. I now sit with un- paid debit orders and unpaid Vendors that did not get payed due to Absa !! I have asking Absa several times to provide me with proof as to who gave the authorization to deduct the money but they cant tell me because they don't know! Sad to see how you Absa work with a client that has been banking with them for 30 years if not longer. I had how many bonds with them and was never behind its just the past year that I things got difficult , but absa don't care !!!!!!! they don't consider the human factor !!! its only money!!! I ASK AGAIN ! HOW IS IT POSSIBLE FOR THEM TO DEDUCT R15800 FROM MY ACCOUNT WITH OUT GIVING THE AUTHORIZATION ??? EVEN AFTER I OFFERD ABSA A FULL MONTHLY INSTALLMENT AND A ADDITIONAL AMOUNT TO GET MY ACCOUNT UP TO DATE..