PK
Paula K
1 reviews | Active since Apr 2020
22 Apr 2020, 08:30
Absa Home Loans
I heard Absa on 702 promising to look after ALL customers but clearly that certainly is not the truth. i sent a mail nearly four (4) weeks ago and three (3) weeks later I got an automated mail telling me my case was CLOSED??? Really? NO phone call no mail, no information or contact of ANY sort whatsoever. I think their service is a joke. This one (1) star does not even rate them as i could not go further. They have NO stars. P Klein
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Absa's replyOfficial
22 Apr 2020, 12:57Dear Paula Klein Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care
Absa's reply22 Apr 2020, 12:57
Official
Dear Paula Klein Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care
PK
Paula K's updateReviewer Update
22 Apr 2020, 13:14Thank you but i am not holdiing my breath as i held on for 3 hours to get hold of someone. This still does not help my situation with my bond and kindly bear in mind i have NEVER missed a payment in all these years.
PK
Paula K's update22 Apr 2020, 13:14
Reviewer Update
Thank you but i am not holdiing my breath as i held on for 3 hours to get hold of someone. This still does not help my situation with my bond and kindly bear in mind i have NEVER missed a payment in all these years.