PS
Pieter S
1 reviews | Active since Jan 2020
30 Jan 2020, 09:09
ABSA Home loanes
I visited ABSA Centurion Mail on Saturday 25 January 2020 to query by home loan. The lady at the front counter started to help me and suddenly she answered the phone three calls later she directs me to a seat were a consulted is supposed to help me. I waited for several minutes with no help. The branch manager waked past and I asked him way nobody is helping the customers. He asked me what my problem is and he indicated that they do not have a home loan expert in the bank. I need to phone ABSA home loans. I left the bank. Monday morning, I decided to send ABSA Home loans an email. It is difficult to explain my problem over the phone. I immediately received a delivery confirmation from ABSA. Unfortunately, that was the last communication I received from ABSA.
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Replies (5)0
Replies (5)
Absa's replyOfficial
30 Jan 2020, 14:10Good day Pieter
Thank you for bringing this matter to our attention. Kindly provide us with your account or ID number to log a formal complaint for investigatin as well as detailed information on waht is your enquiry about on the home loans . Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your account or ID number to log a formal complaint for investigatin as well as detailed information on waht is your enquiry about on the home loans . Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
Absa's reply30 Jan 2020, 14:10
Official
Good day Pieter
Thank you for bringing this matter to our attention. Kindly provide us with your account or ID number to log a formal complaint for investigatin as well as detailed information on waht is your enquiry about on the home loans . Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your account or ID number to log a formal complaint for investigatin as well as detailed information on waht is your enquiry about on the home loans . Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
PS
Pieter S's updateReviewer Update
30 Jan 2020, 14:13Good day The reference number for this Case is C-***2.
you can contact me on ***
you can contact me on ***
PS
Pieter S's update30 Jan 2020, 14:13
Reviewer Update
Good day The reference number for this Case is C-***2.
you can contact me on ***
you can contact me on ***
Absa's replyOfficial
31 Jan 2020, 14:56Dear Pieter
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
Absa's reply31 Jan 2020, 14:56
Official
Dear Pieter
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
PS
Pieter S's updateReviewer Update
04 Feb 2020, 14:54ABSA Customer Value Management contacted me on Friday and promise ABSA home loans will contact me yesterday. Nobody contacted me and I am still in the dark. so spr
PS
Pieter S's update04 Feb 2020, 14:54
Reviewer Update
ABSA Customer Value Management contacted me on Friday and promise ABSA home loans will contact me yesterday. Nobody contacted me and I am still in the dark. so spr
Absa's replyOfficial
05 Feb 2020, 14:03Dear Mr Smith
With reference to the above and more specifically your complaint addressed to the Social Media department. Please accept our sincere apology on any inconvenience caused and the delay in resolving the matter.
As per our telephone conversation , please note that our Home loans specialist has made contact with you via e-mail , will await your response.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
With reference to the above and more specifically your complaint addressed to the Social Media department. Please accept our sincere apology on any inconvenience caused and the delay in resolving the matter.
As per our telephone conversation , please note that our Home loans specialist has made contact with you via e-mail , will await your response.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
Absa's reply05 Feb 2020, 14:03
Official
Dear Mr Smith
With reference to the above and more specifically your complaint addressed to the Social Media department. Please accept our sincere apology on any inconvenience caused and the delay in resolving the matter.
As per our telephone conversation , please note that our Home loans specialist has made contact with you via e-mail , will await your response.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
With reference to the above and more specifically your complaint addressed to the Social Media department. Please accept our sincere apology on any inconvenience caused and the delay in resolving the matter.
As per our telephone conversation , please note that our Home loans specialist has made contact with you via e-mail , will await your response.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,