ABSA HOME LOAN- terrible service

A month later I am still waiting for a statement from ABSA home loans.

If I was a non-paying customer, they would have called me a few times, and sent me a few statements already.

I have made calls to their division, with no response.

I just want a statement, why do I have to ask a million times for this?

Should I consider taking my home loan to a bank that communicates with its customers?

The reference number for this Case is C-***9.