ABSA Home loan Support provided ZERO assistance over 3 weeks

ABSA support can't confirm that the property I want to purchase meets all of ABSA's requirements without me having to do a credit application. Asked me for the OTP, then insurance and then asked me to all this again with a different department (gave me the incorrect email address). 3 weeks after I my initial email, ABSA support is just pushing me to another department. How hard is it to show all the requirements upfront instead of having to cancel the application 2 months in over something that was evident from the start.