ABSA HOME LOAN SETTLEMENT FIGURES INFLATED

I have been battling with communication from Absa home loan cancellation department since April 2021. I have so many cases loaded and some never even bothered calling me back or an email. I have had my home loan account closed with a settlement figure which had a highly inflated settlement amount compared to what I was owing at the beginning of the nonth of April 2021. Since then I have been dealing with numerous consultants and cancellation department people whom never reply back. I constantly have to email and call for answers. It's pathetic service from a bank whom I have all my banking portfolio with over 10 years. I am writing this to make people aware of the service to be expected as I am going to leave this bank even if I make a loss on my Portolio as begging is not how I want to do my banking. Since April all I have been asking is for someone professional to explain how the cancellation figure was calculated as compared to the amount I owed on the home loan at the beginning of April 2021 as the account was closed at the end of April 2021. Transparency is lacking from this bank and I will be reporting this higher bodies to look into as you cannot ignore your paying customers request to explain how the cancellation figures was calculated or anyone be responsible to answer back with professional feedback. Goodbye Absa and Goodluck