JK
JJ K
1 reviews | Active since Aug 2016
03 Dec 2020, 15:22
ABSA Home Loan - Re-advance application Nightmare
We app**** for the re-advance on our home loan in January 2020. We were declined due to the fact that my husband did not have a stable income at that stage. His company was liquidated in February 2018 and was out of work for 2 years. He was employed permanently in February 2020.
I submitted the application to the consultant that assisted us in January 2020, on Monday, 19 October 2020. I followed up on Monday, 2 November 2020. I followed up again on Monday, 9 November (including her manager that I commended on her feedback in January). I followed up again on Thursday, 12 November 2020. She then confirmed on that day that she will capture the request.
Subsequently I followed up again on Friday, 27 November 2020 and again on Wednesday, 2 December 2020?
We desperately need feedback - as we need to ensure the account for the schools are paid in full, before the school will handover the rapport card.
My wife has a private banker - but this person is nowhere to be found or available to assist with this matter?
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Replies (4)0
Replies (4)
Absa's replyOfficial
04 Dec 2020, 10:56Dear JJ Kerry Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***5 Kind regards,Rezona Louw Group Customer Care
Absa's reply04 Dec 2020, 10:56
Official
Dear JJ Kerry Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***5 Kind regards,Rezona Louw Group Customer Care
JK
JJ K's updateReviewer Update
11 Dec 2020, 11:51What a week ---- we have been sending e-mails and phoning ABSA, but we were informed today that more updated payslips are needed. This besides the fact that nothing has been placed on e-mail (as confirmation) and that we submitted all the documentation required on 19 October 2020. The fact that no one attended to the application in nearly 2 months, doesn't make a difference.
JK
JJ K's update11 Dec 2020, 11:51
Reviewer Update
What a week ---- we have been sending e-mails and phoning ABSA, but we were informed today that more updated payslips are needed. This besides the fact that nothing has been placed on e-mail (as confirmation) and that we submitted all the documentation required on 19 October 2020. The fact that no one attended to the application in nearly 2 months, doesn't make a difference.
JK
JJ K's updateReviewer Update
17 Dec 2020, 16:50Finally we received feedback from ABSA. 2 weeks after we logged the complaint on Hello Peter and 2 months after submitting our initial application.
As mentioned above -- for 2 months no one attended to our application. Now the application was submitted, and they did not look at the October date - they looked at the December date (where we had unforeseen medical expenses).
I have dealt with ABSA for 2 months - and firstly they didn't process my application in due course and then they also confirmed the amount available as less than that was communicated a year ago (luckily I have an e-mail).
Now they sent the decline letter, on which I sent a response where I requested confirmation of the discussion we had --- the reasons we were declined? the accounts that is reflecting in arrears etc.. I received a phone call that the discussion was just to assist, they are not prepared to put anything in writing.
This is the reason I moved my Cheque Account away from ABSA!
As mentioned above -- for 2 months no one attended to our application. Now the application was submitted, and they did not look at the October date - they looked at the December date (where we had unforeseen medical expenses).
I have dealt with ABSA for 2 months - and firstly they didn't process my application in due course and then they also confirmed the amount available as less than that was communicated a year ago (luckily I have an e-mail).
Now they sent the decline letter, on which I sent a response where I requested confirmation of the discussion we had --- the reasons we were declined? the accounts that is reflecting in arrears etc.. I received a phone call that the discussion was just to assist, they are not prepared to put anything in writing.
This is the reason I moved my Cheque Account away from ABSA!
JK
JJ K's update17 Dec 2020, 16:50
Reviewer Update
Finally we received feedback from ABSA. 2 weeks after we logged the complaint on Hello Peter and 2 months after submitting our initial application.
As mentioned above -- for 2 months no one attended to our application. Now the application was submitted, and they did not look at the October date - they looked at the December date (where we had unforeseen medical expenses).
I have dealt with ABSA for 2 months - and firstly they didn't process my application in due course and then they also confirmed the amount available as less than that was communicated a year ago (luckily I have an e-mail).
Now they sent the decline letter, on which I sent a response where I requested confirmation of the discussion we had --- the reasons we were declined? the accounts that is reflecting in arrears etc.. I received a phone call that the discussion was just to assist, they are not prepared to put anything in writing.
This is the reason I moved my Cheque Account away from ABSA!
As mentioned above -- for 2 months no one attended to our application. Now the application was submitted, and they did not look at the October date - they looked at the December date (where we had unforeseen medical expenses).
I have dealt with ABSA for 2 months - and firstly they didn't process my application in due course and then they also confirmed the amount available as less than that was communicated a year ago (luckily I have an e-mail).
Now they sent the decline letter, on which I sent a response where I requested confirmation of the discussion we had --- the reasons we were declined? the accounts that is reflecting in arrears etc.. I received a phone call that the discussion was just to assist, they are not prepared to put anything in writing.
This is the reason I moved my Cheque Account away from ABSA!
Absa's replyOfficial
21 Dec 2020, 07:16Dear JJ Kerry Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .
Kind regards, Rezona Louw Group Customer Care
Kind regards, Rezona Louw Group Customer Care
Absa's reply21 Dec 2020, 07:16
Official
Dear JJ Kerry Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .
Kind regards, Rezona Louw Group Customer Care
Kind regards, Rezona Louw Group Customer Care