Absa Home Loan Re-Advance

I app**** for a home loan re-advance, and had to follow up multiple times with the home loan agent and re-explain the need. Eventually I got an insulting offer with an interest rate that is much higher than the current home loan - even with an excellent credit rating and history. Questioning this just resulted in a "sorry, we cannot do better". I will be taking my business elsewhere after the current loan period ends.