Absa Home Loan quiry

I have home loan with Absa since 2008 and have been paying installment through stop order and have been paying more than required amount. I have requested extend bond and term had to be extended too. In that process seemingly stop order dates have been changed. I am getting my salary on the 25th and stop order goes through within those days, but on the 1st of the following month ( 7 days after stop order) I receive calls and sms saying I am in arrears.

Absa official at the branch in Bloemfontein tried so hard to assist me to get the system corrected but seemingly that is failing. I have tried explaining to calls agents but nothing is coming right. I just do not get what could be happening that cant be resolved and now I need to include the 2nd bond on the stop order payment but afraid that it is going to confuse the matter further.

I really wish that I can get help urgently before the 15th so that I can submit my request at our payroll to have both accounts be paid through debit order.

Awaiting for assistance patiently so.

K Segwana