JM
Judith M
1 reviews | Active since Jan 2016
31 Mar 2025, 19:11
Absa home loan legal never respond
Absa Legal is extremely frustrating; they rarely respond to my emails, and they don’t even have a contact number where I can follow up. I initially emailed them on the 6th of March 2025, followed up on the 22nd of March 2025, and again on the 31st of March 2025, yet they still haven’t responded. This isn’t the first time I’ve experienced complete silence from them when making an inquiry. What can I do to get assistance? This situation is really frustrating.
Helpful (0)
Replies (6)0
Replies (6)
Absa's replyOfficial
01 Apr 2025, 08:36Dear Judith Masinga Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***2. Kind regards,Group Customer CareRezona Louw
Absa's reply01 Apr 2025, 08:36
Official
Dear Judith Masinga Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***2. Kind regards,Group Customer CareRezona Louw
Absa's replyOfficial
03 Apr 2025, 11:56 Dear Judith Masinga
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***2.
Kindly provide our office with clear details of your complaint by 03 April 2025 to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***2.
Kindly provide our office with clear details of your complaint by 03 April 2025 to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
Absa's reply03 Apr 2025, 11:56
Official
Dear Judith Masinga
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***2.
Kindly provide our office with clear details of your complaint by 03 April 2025 to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***2.
Kindly provide our office with clear details of your complaint by 03 April 2025 to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
JM
Judith M's updateReviewer Update
08 Apr 2025, 13:01Good day Rezona,
Thank you for contacting me and providing an update on my query. I would, however, appreciate it if you could provide an estimated timeframe for the transfer of the property to the respective buyer so that I can know the shortfall amount.
Thanks
Thank you for contacting me and providing an update on my query. I would, however, appreciate it if you could provide an estimated timeframe for the transfer of the property to the respective buyer so that I can know the shortfall amount.
Thanks
JM
Judith M's update08 Apr 2025, 13:01
Reviewer Update
Good day Rezona,
Thank you for contacting me and providing an update on my query. I would, however, appreciate it if you could provide an estimated timeframe for the transfer of the property to the respective buyer so that I can know the shortfall amount.
Thanks
Thank you for contacting me and providing an update on my query. I would, however, appreciate it if you could provide an estimated timeframe for the transfer of the property to the respective buyer so that I can know the shortfall amount.
Thanks
Absa's replyOfficial
08 Apr 2025, 13:42Dear Judith Masinga Thank you for posting.
Please refer to our email sent to your email address. Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your email address. Kind regards,Group Customer CareRezona Louw
Absa's reply08 Apr 2025, 13:42
Official
Dear Judith Masinga Thank you for posting.
Please refer to our email sent to your email address. Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your email address. Kind regards,Group Customer CareRezona Louw
JM
Judith M's updateReviewer Update
02 Jul 2025, 11:20 Hi Rezona, I attempted to contact you telephonically on 13 April 2025 and again on 21 May 2025, using the contact numbers you provided in your previous email. Unfortunately, the lines were engaged and I was unable to get through. I also sent emails to the Legal department on 15 May and 4 June 2025, but, as with previous attempts, I have not received any response. Must I always go through Hello Peter to get a response from your institution?
JM
Judith M's update02 Jul 2025, 11:20
Reviewer Update
Hi Rezona, I attempted to contact you telephonically on 13 April 2025 and again on 21 May 2025, using the contact numbers you provided in your previous email. Unfortunately, the lines were engaged and I was unable to get through. I also sent emails to the Legal department on 15 May and 4 June 2025, but, as with previous attempts, I have not received any response. Must I always go through Hello Peter to get a response from your institution?
Absa's replyOfficial
02 Jul 2025, 12:04Dear Judith Masinga Thank you for posting.
Please refer to our email sent to your email address. Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your email address. Kind regards,Group Customer CareRezona Louw
Absa's reply02 Jul 2025, 12:04
Official
Dear Judith Masinga Thank you for posting.
Please refer to our email sent to your email address. Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your email address. Kind regards,Group Customer CareRezona Louw