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Alicia D
1 reviews | Active since Aug 2015
09 Feb 2021, 13:04
ABSA Home Loan interest calculation error
My parents bought a home 27 years ago. I have been querying why ABSA charged my parents interest on an incorrect bond amount for the full 20 year term. I submitted the proof and to date no one has responded to my queries. I am the Executor for my late Father's Estate and have the proof which I submitted. No feedback from ABSA seems to be the standard as for the last 7 months, dealing with ABSA have proven to be futile and frustrating. I will be reporting ABSA to the Ombudsman for Banking Services.
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Replies (3)0
Replies (3)
Absa's replyOfficial
09 Feb 2021, 13:58Dear Alicia Davids Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***6 Kind regards, Rezona Louw Group Customer Care
Absa's reply09 Feb 2021, 13:58
Official
Dear Alicia Davids Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***6 Kind regards, Rezona Louw Group Customer Care
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Alicia D's updateReviewer Update
09 Feb 2021, 14:15Thank you for the Response Rezona.
For the last hour I have been transferred from pillar to post with no one knowing what Im querying, who must help me, getting cut off, being mis-understood and so much more. I have reported this query to the Ombudsman for Banking Services with all the proof I submitted to ABSA for the last 7 days.
For the last hour I have been transferred from pillar to post with no one knowing what Im querying, who must help me, getting cut off, being mis-understood and so much more. I have reported this query to the Ombudsman for Banking Services with all the proof I submitted to ABSA for the last 7 days.
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Alicia D's update09 Feb 2021, 14:15
Reviewer Update
Thank you for the Response Rezona.
For the last hour I have been transferred from pillar to post with no one knowing what Im querying, who must help me, getting cut off, being mis-understood and so much more. I have reported this query to the Ombudsman for Banking Services with all the proof I submitted to ABSA for the last 7 days.
For the last hour I have been transferred from pillar to post with no one knowing what Im querying, who must help me, getting cut off, being mis-understood and so much more. I have reported this query to the Ombudsman for Banking Services with all the proof I submitted to ABSA for the last 7 days.
Absa's replyOfficial
09 Feb 2021, 15:18Dear Alicia Davids Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology .
Please refer to our email sent to your personal email address. Kind regards, Rezona Louw Group Customer Care
Please refer to our email sent to your personal email address. Kind regards, Rezona Louw Group Customer Care
Absa's reply09 Feb 2021, 15:18
Official
Dear Alicia Davids Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology .
Please refer to our email sent to your personal email address. Kind regards, Rezona Louw Group Customer Care
Please refer to our email sent to your personal email address. Kind regards, Rezona Louw Group Customer Care