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vernastuurman V

1 reviews | Active since Oct 2016

22 Oct 2016, 11:33

Absa home loan insurance fail to cover and refuses to allow own cover arrangement

<p>Absa notified us that our claim is declined as the structural challenges we have "fall outside the scope" of what is covered under our structural policy.</p> <p>Our boundary wall and garage wall has horizontal cracks to the extent that one sees right through it to the other side of the walls. This indicates significant movement, according to a municipal assessment it's due to mole activity in the area. We are now left with the responsibility and expense to replace these walls.</p>

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Replies (1)
Absa
Absa's reply24 Oct 2016, 11:54
Official
Dear Customer Thank you for bringing this matter tro our attention. Please provide me with your account number or ID number to enable me to log a formal complaint for you, this will be escalated to to the relevant department to further investigate