NK
Ntobeko K
1 reviews | Active since Dec 2014
12 Dec 2023, 16:07
ABSA Home Loan Incorrect Debit Orders
Absa debited my Home Loan on the 24th of Nov then tried to debit on the 1st of Decemeber and the 10th of December. When they didn't find enough money, they charged me debit order rejection fee which is unfair as the 2nd and 3rd debit order shouldn't have been done as my account is up to date. I have tried to resolve this through their contact centre without any joy, I have sent email and no one is getting back to me with a resolution.
Disappointing service!
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
13 Dec 2023, 11:42 Dear Ntobeko Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7 . Kind regards, Vanessa Crowe Group Customer Care
Best regards,
Absa's reply13 Dec 2023, 11:42
Official
Dear Ntobeko Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7 . Kind regards, Vanessa Crowe Group Customer Care
Best regards,
NK
Ntobeko K's updateReviewer Update
13 Dec 2023, 11:53Hi Vanessa,
Thank you for your response, I will await your feedback. Please contact me on my cellphone or email for any additional information.
Thank you for your response, I will await your feedback. Please contact me on my cellphone or email for any additional information.
NK
Ntobeko K's update13 Dec 2023, 11:53
Reviewer Update
Hi Vanessa,
Thank you for your response, I will await your feedback. Please contact me on my cellphone or email for any additional information.
Thank you for your response, I will await your feedback. Please contact me on my cellphone or email for any additional information.
Absa's replyOfficial
13 Dec 2023, 12:37Dear Ntobeko With reference to complaint # C-***7 .
The above is noted.
Kind regards, Vanessa Crowe Group Customer Care
The above is noted.
Kind regards, Vanessa Crowe Group Customer Care
Best regards,
Absa's reply13 Dec 2023, 12:37
Official
Dear Ntobeko With reference to complaint # C-***7 .
The above is noted.
Kind regards, Vanessa Crowe Group Customer Care
The above is noted.
Kind regards, Vanessa Crowe Group Customer Care
Best regards,