ABSA Home Loan guys are slow learners and ***********

I called ABSA home loans to tell them them that my debt order did not go through on the 30 May 2024 and the consultant said I dont have to pay cause my bond is in the process of being cancalled. Now on the 3rd June 2024 I got a that I am in arrears and I need to make a payment the call was from Lerato. When I tell the collection department that I have called and you'll said I should not pay. And they said that they dont interface with Home loans when I ask for the recording. I called Home loan to ask for the recording of the conversation and they said they will get back to me and I am still waiting. Another consultant calls me to say he spoke to me that he will load a mendate but didnt load it and I asked him(Lebo Hoala) to load it on for the the 5th June 2024 and again I got a call from collections department to telling I am on arrears and told them I have arranged for a payment. Then on the 4th June 2024 Lebo Hoala calls me again and tells me he spoke to me on the 20th May 2024 about loading the mendate and I told again that he called me on the 3rd June 2024 telling the something only to find out he didnt do it again.

I would like all the recording when I spoke to the consultants and must clear it cause its going to mess my credit score.

I will never swtich my account to ABSA cause of incompetency of the consultants.