CB
Colin B
1 reviews | Active since Oct 2023
03 Oct 2024, 15:22
ABSA Home Loan Frustration
I've app**** for a mortgage bond through Absa. I received irregular emails requesting further documents. After a few days of silence, I have now received an email to contact my relationship Manager which I never knew I had. But in trying to contact this relationship manager, its apparent he either doesn't exist or cannot be contacted via normal communication systems known to us. DEAD END!!!
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Absa's replyOfficial
03 Oct 2024, 16:10Dear Colin Blacher Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***5. Kind regards,Group Customer CareRezona Louw
Absa's reply03 Oct 2024, 16:10
Official
Dear Colin Blacher Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***5. Kind regards,Group Customer CareRezona Louw