YB
Yolandie B
1 reviews | Active since Feb 2022
02 May 2024, 10:46
ABSA HOME LOAN ****!!!!
So! we do a pre-approval for a home loan! They pre approve us! they sent us a certificate and everything!!!!! last week! so we find a home! and apply for the house today!!! THEN THEY DECLINE THE HOME LOAN!!!! ***!!!!!!!!!!!!!!!!!!! WHY DID YOU PRE-APPROVE IN THE FIRST PLACE ****SAKES, NOW THIS WILL TAKE MY CREDIT SCORE DOWN!!!!
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Replies (2)
Absa's replyOfficial
02 May 2024, 12:59Dear Yolandie
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***3.
Kind regards,
Vanessa Crowe
Group Customer Care
Absa's reply02 May 2024, 12:59
Official
Dear Yolandie
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***3.
Kind regards,
Vanessa Crowe
Group Customer Care
Absa's replyOfficial
03 May 2024, 09:36Dear Yolandie
The reference to incident number C-***3.
I have sent you an email requesting more information to be able to log a complaint.
I also tried calling you but was not successful.
I have sent you an email requesting more information to be able to log a complaint.
I also tried calling you but was not successful.
Kind regards,
Vanessa Crowe
Group Customer Care
Absa's reply03 May 2024, 09:36
Official
Dear Yolandie
The reference to incident number C-***3.
I have sent you an email requesting more information to be able to log a complaint.
I also tried calling you but was not successful.
I have sent you an email requesting more information to be able to log a complaint.
I also tried calling you but was not successful.
Kind regards,
Vanessa Crowe
Group Customer Care