ABSA HOME LOAN DONT CARE OR RESPOND AFTER 2 WEEKS

i HAVE A EXISTING HOME LOAN APPROVED WITH ABSA AND AM GETTING BETTER OFFERS ELSEWHERE , BUT FOR 2 WEEKS NOW I AM TRYING TO CONTACT THE HOME LOAN CONSULTANT WHO ASSISTED ME , MY EMAILS ARE BEING READ BUT JUST BEING IGNORED . I KEEP GETTING REFERNCE NOS FROM ABSA ACTION LINE BUT STILL NOT GETTING ANY JOY . IS THIS HOW THE BANKS TREAT MY 21 YEARS OF LOYALTY TO THEM , YET I HAVE ALL MY PRODUCTS WITH THEM , CREDIT CARD , INVESTMENT ACCOUNT INSURANCES ETC . WOULD SOMEBODY PLEASE RESPOND