DM
Daniel M
1 reviews | Active since Mar 2009
13 May 2021, 12:11
ABSA Home Loan Department Poor Service
I have been requesting documents from ABSA home loans for over three weeks and have been following up weekly. I even went to the Centurion Mall Branch (Which I signed my home loan agreement) to request the said documentation but instead was referred to an online facility that could not assist me from my own home computer. All I need are the FULL Home loan statement, Tax Certificate, Soft Copy of Agreement, Outstanding balance, and Settlement letter. I am not getting any assistance
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Absa's replyOfficial
13 May 2021, 12:31Dear Daniel, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***2. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Absa's reply13 May 2021, 12:31
Official
Dear Daniel, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***2. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care