Absa Home Loan Department please assist

<p>Good day</p> <p> </p> <p>It's amazing in this day and age of technology that one still need to go into the bank to get ensure a query gets sorted. I recently finished paying my bond and forgot to remove the stop order from my bank account. I went into a credit balance on my bond account and had to go into the bank to get the credit back. It simply couldn't be reversed by me making a simple phonecall to the homeloan department. To further frustrate me, the credit was refunded by means of a paper cheque. I couldn't remember when last I've seen a paper cheque. I was advised on several occasions through my conversations with consultants from the homeloan department that I can leave the account open on a zero balance and I won't incur any fees. To my surprise I now receive statements from the bank that I'm owing on the bond account. No with the interest rate cut, I received notification from the bank to that effect and on the notification I see that I have an outstanding balance on my account. I decided to phone in to try and understand where the balance came from as I was on zero balance. I was given a reference number and told there's a 48-hour turn around time. I'm now waiting 72-hours and counting. I guess it's up to me to call again to follow up, no one from the bank will call me.</p> <p> </p> <p>This is the poor service we have to put up with these days</p>