BM
Babalwa M
1 reviews | Active since Dec 2018
31 Dec 2018, 03:57
ABSA home loan consultants are *********** shame.. Yhuu
I must say that I had a very disappointing experience with Absa Home loans call Centre consultants. 1. They cannot not provide me with a proper update of the progress of my application. 2. I was told that my application was approved and it would take 8 hours for a consultant to call me. Dololo... It has been more than 72 hours and I am still waiting 3. I also found it very annoying when one of the consultants sounded confused/intoxicated on the line. I had to keep my calm. He kept on misinterpreting what I was telling him. Gees ABSA you need to work on your recruitment criteria as well as your processes
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Replies (1)Absa's replyOfficial
31 Dec 2018, 12:09Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Absa's reply31 Dec 2018, 12:09
Official
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
