Absa home loan are ****** and ****s

I recently requested for a review of the interest rate in my home loan/bond, on the 30th August 2024 I received an email which say that I quote "Kindly take note that your request for rate appeal has been approved. The new rate on your Absa home loan is MBR-0.10% on home loan account ******6970.

Kindly confirm if you accept or reject the offer by replying to this response. If accepted, your home loan will be updated with the new approved rate and your new instalment amount will be communicated within the next business day" , today I received another email that say it's declined, I quote" Kindly take note that your request for an interest rate review on home loan account*********8148 has been declined.

The interest rate on the home loan account is currently the best rate that can be offered.

Kindly take note that you can reapply for a better rate after 6 months. You can access your account information through our self-service options on the Absa Banking App. Now I don't know which is which, I'm hurt because I have been **** to and now I've lost trust in this institution. Absa are ******