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Linda S

1 reviews | Active since Jun 2013

04 Mar 2025, 16:43

Absa home loan

I have had a home loan at Absa for the last 21years. I have not missed an instalments and all my payments are up to date. Last week paid R40 000 into my Flexi reserve. Absa blocked the money and refuse to give me access to my money saying they decide to change my Flexi reserve without any communication or consultation with me the accountholder.

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Replies (3)
Absa
Absa's reply05 Mar 2025, 06:54
Official
Dear Linda Van Schalkwyk Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number to your complaint is C-***6. Kind regards,Group Customer CareRezona Louw
LS
Linda S's update08 Mar 2025, 19:45
Reviewer Update
I have not yet received any communication as promised in the replu
Absa
Absa's reply10 Mar 2025, 08:48
Official
Dear Linda Van Schalkwyk Thank you for your posting.

Please refer to our email sent to your email address.

Kind regards,Group Customer CareRezona Louw