PM
Pitsi M
1 reviews | Active since Jan 2023
31 Jan 2023, 14:01
Absa Home Loan
How does a Journal debit work with Absa Home loan. I've had a personal loan with Absa and called to reduce my monthly installment. Only to find the amount was reduced but the loan was not recalculated to fit the agreed installment. Now I am sitting with shortfall that led to two journal debit orders
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
01 Feb 2023, 09:36 Dear Pitsi Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1. Kind regards, Vanessa Crowe Group Customer Care
Absa's reply01 Feb 2023, 09:36
Official
Dear Pitsi Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1. Kind regards, Vanessa Crowe Group Customer Care