Absa Home Loan

Was at the Kenilworth Abss branch on Friday 5 January 2018, to be assisted with calculations on an. existing home loan, the supervisor directed me to a phone that I can use to call the Home Loan division.

Camill answered the phone on the Home Loan contact center, I explained the issue, she tried to explain why the amounts fo not add up but wanted to take me back on withdrawals made in December 2017, which had no bearing in my issue. I told her I understand I had withdrew money but it has no bearing to my issue now, she hung up the phone. Is this the customer service Absa instills in their contact centers where agents get annoyed and hung up phones on customers instead of assisting properly?