Absa Home Loan

I have been your client since 1988 and this kind of service is unacceptable from ABSA BANK. It was the 1st time that this has happened to me since 1988. I pay R8500.00 extra on my bond for emergencies which was urgently needed. I went to Absa Shallcross on the 26 September 2015 and get a re-advance of R13000.00 from my bond. Consultant says that it was not available, and figure on bond statement stated we can draw around R17000.00. Kasturi from Chatsworth went that extra mile although it's not her department to assist me, she had been making calls on my behalf and also got the same answers. I made a call on 28 September 2015 to your home loan department and spoke to Serunye Tebogo and she explained the system states that we are registered for R250 000.00, but we are owing R365 000.00. Consultant promised to call back, this did not happen but only received email at 15.30pm on 30September 2015.She had to put the query through to Halima Basha who sent an email on the 2 October 2015, which states it was a system error (explain system error) but you fail to realise the mistake and who captured that figure in the system. I was terribly inconvenienced embarrassed and stressed out not