Absa home insurances sucks

Absa has terrible customer service and this isnt the first time , my boundary wall fell on the 30th of January 2018 claim number ********** , i haven't received any response since then yesterday (05/02/2018)we called back only to be told tomorrow we will get assistance , today 06/02/2018 we get told the contractor will call us on Thursday 08/02/2018 , what type of service is this after this claim im cancelling all my policies with absa and moving on.... the service has become terrible with no intention to help its clients , we feel unsafe as there is a bush behind the house and anyone can enter