1 reviews | Active since Mar 2017
ABSA Home Insurance - Worst Service Ever!!
<p>On the 10th of November 2016 we phoned ABSA HOUSE INSURANCE as our roof leaked heavily. It was so bad that the whole TV room's floor was under water. Claim No: ********** . They appointmented Nkwaana SS Projects ( ********** 023 / ********** 917) to handle the claim and we had to pay the R500 excess. They came out to our house, replaced the ceiling and painted the knock of the roof a different couler then the rest of the roof. AFTER THE ROOF WAS FIXED THE LEAK ON THE SAME ROOF ON THE EXACT SAME SPOT WAS EVEN WORST THEN BEFORE. We phoned Absa House Insurance numerous times after this and only 3 months later they sent another assessor out to assess the claim. The assessor Maghmood Nassiep ********** 305/ ********** 617 never gave us feedback and don't answer any of our emails and phone calls. On the 20th of March 2017 we furiously phoned ABSA HOUSE INSURANCE once again. Spoke to a guy with the name of Steven. He assured us that he appointed another contacter and that they will phone us by the 22nd of March 2017. Today is the 25th of March 2017 and still no response from ABSA. Note: This is 4 months after the roof was first fixed. The service is ridiculous as there is actually NO SERVICE!! If there is no response after this complaint we will take everything from ABSA to FNB after 17 years of being with Absa. This includes all accounts and homeloans.</p>
Dear Customer
Thank you for bringing this matter to our attention.
Please provide me with your ID or Account number to enable me to log a formal complaint for you, as I cannot excess the Insurance system the claim number does not allow me to log a complaint.
Regards
Claudette
Dear Customer
Thank you for bringing this matter to our attention.
Please provide me with your ID or Account number to enable me to log a formal complaint for you, as I cannot excess the Insurance system the claim number does not allow me to log a complaint.
Regards
Claudette
This is an email that we received at 09:44 yesterday (29th of March 2017)........
Good day
I hereby acknowledge receipt of your complaint underneath.
My name is Buhle from the client service department, I will be handling your complaint.
Let me begin by thanking you for bringing this matter into our attention and also apologise for any inconvenience suffered.
Kindly note that I have referred this matter to our claims department for further investigation.
We will revert to you with an update on this matter before the close of business today.
Regards
We didn't hear anything from ABSA yesterday even though they stated in the email that they will provide us with a update on this matter before the close of business today.
Absolutely pathetic ABSA!!!!
This is an email that we received at 09:44 yesterday (29th of March 2017)........
Good day
I hereby acknowledge receipt of your complaint underneath.
My name is Buhle from the client service department, I will be handling your complaint.
Let me begin by thanking you for bringing this matter into our attention and also apologise for any inconvenience suffered.
Kindly note that I have referred this matter to our claims department for further investigation.
We will revert to you with an update on this matter before the close of business today.
Regards
We didn't hear anything from ABSA yesterday even though they stated in the email that they will provide us with a update on this matter before the close of business today.
Absolutely pathetic ABSA!!!!
Absa assigned new contractors to come and fix the roof. We had to phone the contractors to come out and do the inspection. That was done Monday 24 April 2107. Since then we haven't heard anything from the contractors again. It's the 9th of May 2017 today. Seven months and still no service from Absa insurance. A service the we PAY for!!!!!!! We phoned the contractors and according to them they did submit the report to Absa on 25 April 2017!! So it's not even the contractors fault here!! It's Absa AGAIN!!! I'm so fed up with Absa. Our home is for sale!! When sold, we will never go back to Absa or recommend them to anyone who wants to buy a house. NOW I WILL NOT PHONE ABSA AGAIN FOR THE 10TH TIME SO THEY CAN FIX WHAT THEY SHOULD HAVE FIXED PROPERLY IN THE BEGINNING!! COME BACK TO ME ABSA AND SORT OUT YOUR OWN **** THAT YOU HAVE CAUSED!! AGAIN, ABSOLUTELY PATHETIC!!!
Absa assigned new contractors to come and fix the roof. We had to phone the contractors to come out and do the inspection. That was done Monday 24 April 2107. Since then we haven't heard anything from the contractors again. It's the 9th of May 2017 today. Seven months and still no service from Absa insurance. A service the we PAY for!!!!!!! We phoned the contractors and according to them they did submit the report to Absa on 25 April 2017!! So it's not even the contractors fault here!! It's Absa AGAIN!!! I'm so fed up with Absa. Our home is for sale!! When sold, we will never go back to Absa or recommend them to anyone who wants to buy a house. NOW I WILL NOT PHONE ABSA AGAIN FOR THE 10TH TIME SO THEY CAN FIX WHAT THEY SHOULD HAVE FIXED PROPERLY IN THE BEGINNING!! COME BACK TO ME ABSA AND SORT OUT YOUR OWN **** THAT YOU HAVE CAUSED!! AGAIN, ABSOLUTELY PATHETIC!!!