ABSA Home Insurance very poor service

I have been trying to cancel the home policy with ABSA home insurance for more than a year now. I decided to cancel the policy I have with them and took another good one with Sanlam. After giving me a runaround for a year now, last week they finally sent me the cession documents. I went o'er their advice, to Helderberg ABSA branch and was assisted by the only person I can vouche is competent in the organisation. After waiting for close to an hour for the document to be emailed to her, it finally came needless to say after numerous phone calls reminding them to email her the document they had claimed to have emailed to me the previous day. The document came ,I signed, she witnessed and scanned and emailed it back to a Ms Platjie at ABSA Hocvetting. The following day Ivdroooed them an email to check if they received the scanned email sent from a ABSA branch. As usual there was never any response to my email. I followed with a call 2 days later, the Lady literally hungup on me. I called again today only to be told they never sent such document to me and have never received the email sent from ABSA branch. They want me to go back to the branch, ask them to call them, they will email the document and I sign again and ask the branch to scan an send backbagain to them. I sm over 60 cannot afford to be going back and forth to the branch to do what I have done numerous times. Forgot to mention that through this whole period they were telling me they never received any documents from my new insurer to my suprise the matter was supposedly concluded in 2019 document signed by a Cebekuhle from ABSA. Now they Dont know about that either. Level of competence at absa leaves a lit to be desired. Tovsay its poor is an understatement.