1 reviews | Active since Jan 2012
ABSA home insurance the absolute worst! Stay away
ABSA home insurance the absolute worst. Stay away!
I logged a claim about geyser not heating up water on the 21st April. ABSA send out the 1st company to inspect. The company reported that the problem is outside their scope of work.
ABSA send out 2nd company that started working on the twin geysers and unfortunately problem was still not sorted but what resulted from their work was a burst geyser. ABSA demanded that I pay an excess of R800 to get the very same geyser replaced which I did. After geyser was replaced the problem persisted. Was again told by the very 2nd company that the problem was outside their scope of work.
ABSA send a 3rd company that worked on the twin geysers again to sort out the problem. 30 minutes of 3rd company leaving my property, again without succeeding on resolving issue, the 2nd geyser burst and water was gushing out all over my house. This was now in the middle of the night.
ABSA send a 4th company to urgently isolate and close off water supply to entire house. Now was left not only without hot water but without water at all since 3rd May.
The following day ABSA informed me they are sending a 5th company to replace the 2nd geyser but will need yet another excess for 2nd geyser. To them this is an entirely new claim so that they can justify a new excess.
The 2 geysers were both burst after ABSA companies worked on them. My geysers are barely 3 years old as this is a new property. The 3rd company conceded that the bursting was as a result of abnormal electrical surge when they switched them on.
ABSA has now abandoned my claim saying I refuse to pay additional excess.
Why should I keep paying while you send out companies unable to resolve my issue but instead leave me with not only one geyser bursting but 2.
You need to be identifying why geysers sitting next to each other are bursting one after the other upon your companies working on them and stop bullying me to continue paying excesses of problem you're not even sorting out at all.
My property is without water since 3rd May.
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
You have now decided to hike the insurance premium by 35%. What for?
After multiple struggles with *********** companies we decided to employ a private company at our cost to assist us.
You are trying to score a quick buck from us. You opened multiple claims on one issue to substantiate your quest to make money out of steep premiums. That is not going to happen.
Sort out your mess please or you will be reported to the ombudsman.
You have now decided to hike the insurance premium by 35%. What for?
After multiple struggles with *********** companies we decided to employ a private company at our cost to assist us.
You are trying to score a quick buck from us. You opened multiple claims on one issue to substantiate your quest to make money out of steep premiums. That is not going to happen.
Sort out your mess please or you will be reported to the ombudsman.
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
We refused and hired our own company who sorted the issue within few hours for a mere 4500. The sam issue you claimed you paid your multiple companies 84 000 without any resolution in sight. What type of daytime ******* is that?
You have no business taking up insurance as a side hustle. Stick to banking and stop cheating unsuspecting clients.
We refused and hired our own company who sorted the issue within few hours for a mere 4500. The sam issue you claimed you paid your multiple companies 84 000 without any resolution in sight. What type of daytime ******* is that?
You have no business taking up insurance as a side hustle. Stick to banking and stop cheating unsuspecting clients.
Thank you for your posting.
We have escalated the matter to our management team for intervention and feedback.
Thank you for your posting.
We have escalated the matter to our management team for intervention and feedback.