ABSA Home Insurance - Terrible Claim Administration

Massive Durban storm occurred on 10/10/2017. Major damages caused to the home, including the roof tiles being blown off which allowed water to leak into the home. Claim logged on 10/10/2017 and standard sms reply received stating that within 48 hours contact would be made. An assessor came within this 48 hour period which was great however no one had contacted us for a period of 2 weeks. We attempted to get hold of the assessor however he was unavailable and when we successfully got a hold of him, we were told that he was very busy for the 2 week period and did not submit his report to ABSA as yet. 2 days later, 26/10/2017, an interior cupboard service provider had come to the property to assess the interior damage and then after another 2 days, 28/10/2017, the building contractor had come out and did a temporary fix to the leaking roof.

On 31/10/2017 and 02/11/2017, messages were received that the contractors were appointed to resolve the issues, to date, 15/11/2017, no one has contacted us with regards to when the repairs are going to be done.

So in summary: 1. The assessor not submitting his report because he was busy should not be made our problem, we had to live with a leaking roof in the terrible weather that Durban has been experiencing. 2. We had to live with a leaking roof for a period of 3 weeks until such time the building contractor had come out and did a temporary fix. 3. Today, 15/11/2017, Durban has yet again had major rains and it seems the temporary fix to the roof could not withstand the weather because it is now leaking again. 4. It has now been over 1 month and we are still living on damaged property with no clue as to when the repairs are going to be carried out, how long more is this going to go on for?

All claim details and references are available to whoever will be handling this matter from here on in.